Card Dispute Team Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Card Dispute Team Lead Hyderabad, , India Company Description: Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description: Card Disputes Team Lead, is responsible for the management of operational workload, set the goals and plan to ensure teams meet SLAs, optimise capacity and manage performance to ensure effective execution of workload. Some of the key responsibilities of the role are: Taking ownership of operational payment processes related to Product areas owned by team Acting as the first level escalation point for the team as well as internal and external partners Developing a strong Operations team and support specialists on their personal growth paths Setting goals for the Operations teams and reporting against them, monitoring team's performance metrics Managing team's resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage Driving operational excellence, while building sufficient controls and assessing and mitigating operational risks Ensuring the team's readiness to handle unexpected situations Guaranteeing process documentation within own area Guaranteeing team's input and participation in regional and central

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