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Implementation Specialist, Upsells AI Receptionist

Weave Communications Inc - Weave - Headquarters (Lehi, UT), Lehi, Utah, United States

Posted Jun 9, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
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Verification
Not verified checked Jun 13, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$116,543 U.S. median for this role
Projected growth (BLS Employment Projections)
+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Engineering From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
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Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Implementation Specialist, Upsells AI Receptionist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The Implementation Specialist, Upsells AI Receptionist (AIR) is responsible for guiding existing Weave customers through the implementation, training, and activation of TrueLark, Weave's AI-powered receptionist platform. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt AI-driven scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention. - Hybrid Position: Monday-Wednesday in office, Thursday-Friday remote Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM Reports To: Manager of Onboarding What You Will Own - Serve as the primary implementation specialist and trusted advisor from kickoff through go-live. - Manage a portfolio of customers in various stages of onboarding. - Lead customer training and activation calls for AI Receptionist and TrueLark products. - Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements. - Train customers on AI Receptionist features including: - AI Voice - AI Texting - Online Booking - Missed Call Text - Unified Inbox - Call Intelligence - Needs Attention workflows - Configure and activate TrueLark within Weave systems. - Conduct test calls and validate customer workflows before go-live. - Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.

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