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Customer Implementation Specialist

Weave Communications Inc - Weave - Headquarters (Lehi, UT), Lehi, Utah, United States

Posted May 22, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
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Verification
Not verified checked Jun 13, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$116,543 U.S. median for this role
Projected growth (BLS Employment Projections)
+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Engineering From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Implementation Specialist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive experience during the implementation process is critical to a customer's long-term success and Weave is committed to finding the right people to make that happen. - This position will be hybrid: M/T/W in office and Th/F are WFH - Reports to: Onboarding Manager What You Will Own - Develop and manage relationships with customers throughout the implementation process. - Manage a portfolio of customers in various stages of implementation. - Act as the project manager/point contact for each customer. - Keep the customer informed throughout the process and set clear expectations. - Teach and train customers how to maximize the value of the Weave platform. - Provide a five-star customer experience with each customer. - Triage, troubleshoot and prioritize issues as they arise during implementation. - Coordinate with adjacent teams on all tasks related to onboarding. - Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers. - Aid offices with installing their Weave software and hardware. - Handle escalations

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