Customer Success Manager, Activate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

Customer Success Manager, Activate New York, New York, United States This role is at the front line of VTS's growth engine. In this expanded version of a traditional SDR role, you're cultivating relationships and ensuring long-term customer value. You will help identify and engage users of our Activate platform with the aim to increase their adoption of our product. Leveraging data-driven workflows and senior leadership strategies, you'll generate pipeline at scale, test new go-to-market strategies, and provide critical insights back to the sales and marketing teams. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Customer Success Manager: At VTS, you'll be joining a high-impact, lean team partnering in activating new revenue streams. You'll: - Drive Strategic Customer Relationships : Form lasting relationships with both property teams and senior decision makers across the country. You will be instrumental in nurturing these connections from initial contact through engagement, serving as a critical touchpoint for ongoing success. - Ensure Platform Adoption and Value : Proactively engage to monitor product utilization and ensure high adoption rates. Work independently with property teams on issues to achieve resolution. Take a prospect's vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals - Leverage Engagement Data for Growth : Utilize data to automate busywork so you can focus on connection, enablement and experimenting

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