Client Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

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Verification

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Salary

$90K-$100K From the posting source checked Jun 20, 2026

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

20% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Success Manager New York, New York, United States Client Success is the front line of VTS's retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With the support of powerful data-driven workflows and advanced VTS AI tools, you will own and manage a dedicated portfolio of accounts. You'll act as a core strategic advisor for our users-driving value through high-velocity adoption, and turning daily users into VTS champions. Simply put, when our CSMs succeed, our customers thrive and continue to grow with us. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Client Success Manager: This isn't your typical account management role. At VTS, you'll join a high-impact, AI-augmented CS team that's rethinking how modern client success is done. You will: - Own Your Book of Business: Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders. - Optimize & Transform Workflows: Lead the charge in helping clients transition from slow, manual processes into streamlined digital workflows within VTS, teaching users how to leverage the platform to accelerate business. - Drive Proactive Account Health: Monitor usage metrics and adoption insights to catch "at-risk" users early, stepping in with targeted proactive outreach. -

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.