Director of Rider Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Company

Company stage

Growth-stage Verified - from the job posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director of Rider Operations YOUR MISSION AT VOI As the Director of Rider Operations , you will report directly to our Chief Business Officer and play a key role in shaping the strategy and performance of all rider-facing efforts at Voi. In this role, you will be part of the Business Leadership Team, overseeing the Rider Operations organisation and acting as the voice of the customer across the company. You will drive alignment, prioritisation and performance across rider-focused initiatives, with direct impact on customer experience, growth and commercial outcomes globally and locally. This will include: - Driving global rider growth, retention and overall performance through ownership of the rider strategy, budget, forecasting, goal-setting and governance across the Rider organisation, including Commercial Optimisation, Customer Experience, Rider Experience and Growth, and overall rider KPI performance. - Orchestrating and aligning rider-focused investments across functions, setting clear priorities that drive sustainable and cost-efficient growth across markets. - Shaping the frameworks, metrics and ways of working that enable data-informed decision making and continuous improvement across user base development, rider compliance and customer experience. - Acting as the voice of the customer in cross-functional prioritisation and decision making (e.g. product, data, engineering), influencing roadmaps and strategic direction across the organisation. - Guiding, coaching and supporting your managers and teams, building a strong, high-performing and inclusive organisation aligned around clear goals and direction. - Partnering with the executive team and senior stakeholders to shape company-wide strategy and support the next phase of growth for Voi. WHAT YOU

Read the full description at careers.voi.com. FewerJobs shows a preview and links to the original posting.