Product Support Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Operations San Francisco HQ | Hybrid | Remote THE PROBLEM Hospitals still run their most important operations - staffing, labor planning, and capacity - on paper, spreadsheets, and guesswork. It's a system that wastes thousands of hours and millions of dollars every year. Vitalize replaces this with intelligent, automated staffing operations. Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals. We're building the core operating system for hospital workforce operations - competing directly with legacy HR/ERP platforms. And we're winning. We're already live across 20+ hospitals, near 8-figures in revenue, and have raised funding from top investors. We've 3x'ed revenue in the last 3 months, and are scaling fast. THE ROLE You'll be responsible for ensuring our hospitals can successfully operate their most critical workflows on Vitalize. This isn't just answering tickets - it's about deeply understanding complex data-driven staffing operations and going above and beyond to ensure that our users have accurate staffing data to take care of real patient lives. You'll own the customer support experience. You'll answer customer questions spanning product features, data integrations, workflow configuration, and technical troubleshooting. You'll work across all channels - email, SMS, video calls, and in-person when needed. You'll unblock data-driven workflows. Hospital staffing operations depend on accurate, real-time data. When something breaks - an integration fails, data doesn't sync, or a calculation looks wrong - you'll investigate root causes, partner with engineering to resolve issues, and

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