Member Support Specialist — Bilingual Spanish/English (Remote, Mexico or Latin America)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Series A From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Member Support Specialist — Bilingual Spanish/English (Remote, Mexico or Latin America) Mexico We asked ourselves - What if better care didn't cost more? That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better. We're expanding our global member support team and looking for a bilingual Member Support Specialist based in Mexico or Latin America who shares our passion for excellent, empathetic service. The Role As a Member Support Specialist at Vitable, you are the front line of our member experience - responsible for delivering fast, empathetic, high-quality support that builds trust in our care model. You'll serve as the primary point of contact for members navigating their healthcare, resolving issues across phone, email, chat, and SMS. This role reports to the Senior Operations Manager and partners closely with Provider Operations to ensure a seamless end-to-end member experience. What You'll Do Own the member experience from first contact to resolution across phone, email, chat, and SMS Resolve member questions related to appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details Triage and prioritize member needs in real time - handle high-impact issues with urgency and sound judgment Identify when

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