Service Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Service Engineer Seoul Gasan-Dong, KOR Summary: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Duties & Responsibilities: Overview We are seeking a highly capable Support Engineer to provide front‑line technical support for our advanced RF product portfolio. This role will serve as the primary point of contact for customers in Korea, ensuring fast, high‑quality technical resolution and strong customer satisfaction. The ideal candidate will be comfortable working across manufacturing, service centers, and R&D teams to diagnose issues, drive root‑cause analysis, and ensure continuous improvement. Key Responsibilities Customer Support & Technical Ownership Act as the primary point of contact for Korean customers and Regional Authorized Service Partners, providing expert technical support for complex RF systems. Manage end‑to‑end case ownership, from initial customer engagement through investigation, resolution, and follow‑up. Conduct technical troubleshooting, system diagnostics, and analysis to resolve product issues quickly and effectively. Cross‑Functional Liaison Work closely with the Engineering teams, manufacturing and services centers to coordinate repairs,

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