Product Support & Operations Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support & Operations Specialist London Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one. About the Role: - Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context - Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running - Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes - Work cross-functionally with Product, Engineering, Operations, and Partner

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