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Customer Care Specialist I

Verra Mobility Corp - AZ_Phoenix_Office

Posted May 7, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 7, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Entry From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Care Specialist I AZ_Phoenix_Office The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as: - Processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction. - Work closely with team members to achieve customer departmental goals and improve customer service processes. Duties and responsibilities · Become intimately familiar with the business rules for each customer and deliver timely and accurate service. · Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes. · Maintain accurate records of customer interactions, services provided, and issues resolved. · Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions. · Process internal requests from operational or support teams as required. · Assist with the implementation of change requests and other services as required. · Strive for continuous improvement in service delivery. · Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets. · Other responsibilities as required Qualifications · High School Diploma or Equivalent. · Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel). · Data Entry 40 wpm. · Strong communication, both verbal and written. · 1+ years of data entry experience preferred. · Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues. · Make sound decisions and accept/act upon constructive

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