Lead Processing Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Lead Processing Specialist MD_Columbia_Office Position Overview: Verra Mobility is currently hiring a Lead Processing Specialist, Event Processing, in our Government Solutions Transaction Processing department. This informal leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset. The Team Lead will report to the Supervisor, Event Processing within Verra Mobility's Government Solutions division in the Howard County MD office location. Essential Responsibilities: - Regularly reviews processor performance and then provides needed coaching and training to address gaps. - Demonstrated ability to serve as informal leader within a team environment. - Serves as initial point of contact for team members regarding escalations or other issues. - Responsible for collecting and reporting out on daily metrics. - Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner. - Responds to escalated internal inquiries from other departments and resolves as needed. - Provides feedback and/or suggestions to leadership team on improving operational procedures and processes. - Partners with outside vendor and subcontractor organizations as needed. - Diligently works on various internal project assignments as needed. - Assists Supervisor/Manager with other tasks and duties as assigned. - Oversees the office and

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