Unified Communications Engineer II

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Unified Communications Engineer II Pontiac, MI, US We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage's operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model. WHAT YOU WILL BE DOING Administration of Cisco Voice Applications and third party tools Monitor communication server clusters to ensure peak performance Troubleshoot, analyze, and resolve system outages and trouble tickets Provide capacity, performance, uptime and security reporting Maintain up-to-date documentation of system design, operation and procedure manuals Assist with project implementations and other tasks Participate in rotating on-call escalation coverage or emergency response Provide in-person training and support to team members Mentor other telecom team members WHAT WE NEED FROM YOU Must-Have: 3+ years of experience in the administration of Cisco Unified Communication systems, specifically: Cisco Unified Communications Manager Cisco Unity Connection Cisco Packaged Contact Center Enterprise (PCCE) CUBE/Gateway troubleshooting experience Experience supporting call recording applications Vendor Relationship Management Ability to communicate effectively with leadership, team members and clients Experience working in ticketing systems (ServiceNow) Comfortable in a fast-moving environment with ability to multitask and a

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