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Lock Specialist

United Wholesale Mortgage - Pontiac, MI, US

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 7, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Lock Specialist Pontiac, MI, US The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients. WHAT YOU WILL BE DOING Processing lock requests such as manual locks, re-locks, and rate changes Completing lock related Change of Circumstance requests Monitoring inbound Lock Desk work queues to maintain SLA on all received requests Handling inbound phone calls from internal and external clients WHAT WE NEED FROM YOU 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc. Successful track record with Client Service Comfortable with numbers and math Comfortable in a high production role Strong ability to remain calm and positive in stressful situations Resourceful when problem-solving and able to think outside of the box while following the process in place Ability to multi-task, prioritize, and quickly solve any problems that arise Know when to escalate an issue and to the appropriate team; strong skills in judgment calls Ability to simplify and include all details to provide appropriate feedback Proficient with the entire Microsoft Suite Open to learning, willing to be coached, and able to be adapt quickly in an ever-changin

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