Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Bootstrapped From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager Brooklyn, NY | OnSite 📣 ROLE SUMMARY We're looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you'll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You'll build relationships, prevent churn, and ensure customers see real value from our platform-all while developing your skills in a supportive, high-energy startup environment in our Brooklyn office. ⚡ WHAT YOU'LL DO - Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations. - Build strong, trust-based relationships with small business owners (our “pros”). - Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible. - Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions. - Manage competing tasks and priorities effectively in a fast-paced, dynamic environment. - Capture customer feedback and share it with product, engineering, and support teams. 🎯 WHAT WE'RE LOOKING FOR - 1+ years of early career experience delivering on scoped responsibilities with coaching. - Strong verbal communication; confident and comfortable on customer calls. - Tech-savvy and able to learn new platforms quickly. - Patient and empathetic when working with customers who have low tech familiarity. - Strong time management and organizational skills. - Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting. 🤗 WHO YOU

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.