Customer Success Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Bootstrapped From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Associate Brooklyn, NY 📣 ROLE SUMMARY At Topline Pro, we're building a team of customer-first problem solvers who thrive on helping others succeed. As a Customer Success Associate, you'll be on the front lines of our customer experience, answering questions, solving issues, and jumping in wherever help is needed. This role is perfect for someone who loves connecting with people, is curious about how tech products work, and wants to build a strong foundation in a go-to-market career. You'll gain exposure to multiple teams working in our Brooklyn office, develop versatile skills, and play a key part in creating an outstanding experience for every Topline Pro customer. ⚡ WHAT YOU'LL DO - Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency. - Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported. - Flex between teams, from customer support to onboarding, stepping in where help is needed most. - Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track. - Learn new technologies quickly and help improve internal processes as we scale. - Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences. - Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication. 🎯 WHAT WE'RE LOOKING FOR - Exceptional written and verbal communication skills; able to make complex things sound simple. - A genuine passion for helping people

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.