Onboarding Team Lead

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

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401(k) match

Reported not verified - source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Onboarding Team Lead Petcare Onboarding Team Lead Location: Austin, TX - Hybrid 2 to 3 days per week We are looking for an Onboarding Team Lead to serve as a key delivery leader within our Professional Services & Onboarding organization. This is a player-coach role responsible for overseeing successful customer onboarding engagements, ensuring timely milestone completion, high-quality delivery, and strong early customer outcomes. The Onboarding Team Lead provides day-to-day leadership and guidance to a team of Onboarding Consultants while remaining hands-on with complex or high-risk engagements. This is the first Onboarding Team Lead role for the Gingr segment-an exciting opportunity to set the standard and make a lasting impact. What You'll Do Onboarding Delivery & Customer Outcomes Oversee onboarding engagements across assigned customers or segments, ensuring milestones are delivered on time and in alignment with defined success criteria. Act as the primary escalation point for onboarding risks, blockers, or customer concerns. Provide hands-on support for complex, high-touch, or enterprise onboarding engagements. Ensure consistent application of onboarding frameworks, templates, and best practices. Support smooth handoff from Sales and into Customer Success or Managed Services. Team Leadership & Enablement Lead, coach, and support a growing team of Onboarding Consultants-including multiple direct reports as the team scales. Provide real-time guidance on customer engagement, delivery approach, and prioritization. Support onboarding, training, and readiness of new and existing consultants. Reinforce adoption of standard onboarding methodologies and AI-assisted delivery tools. Partner with managers on performance feedback, growth plans, and promotion readiness. Process, PMO & Operational Discipline

Read the full description at togetherwork.com. FewerJobs shows a preview and links to the original posting.