Client Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Reported not verified - source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Support Specialist Fraternal Client Support Specialist Location: Columbus, GA (Hybrid) Compensation: Competitive base + benefits We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company's main customer service inbox and is responsible for the prio ritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction. What you'll do: Internal Communication Initiate communication and follow up on customer tasks to the Accounting team relating to: Customer refunds, Member account adjustments , Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting Communicate with the Customer Success team regarding any Greek customer accounts that need high priority attention. Document in detail, all correspondence relating to chapter management. External Communication Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines. Review and make recommendations about

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