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Client Support Specialist II

Cooper Companies (The) - Tucson, AZ, United States

Posted Mar 16, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 13, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Support Specialist II Tucson, AZ, United States As a member of the Client Support team, you must work with a primary goal of exceeding our internal and external customers' expectations, while providing superior service, issue resolution and continuous improvement. Client Support also drives referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists and Senior Newborn Stem Cell Specialists. Responsible for communicating with existing clients via inbound and outbound telephone calls and emails in order to re-educate them on the value of storing stem cells and assisting in identification of cancellation reasons and tailored resolutions. In addition, this team is responsible for mentoring new CAT and CSS, Processing billing adjustments, cross functional collaborations, document revisions and other Cross Functional and Client Services project involvement.

Read the full description at hcjy.fa.us2.oraclecloud.com. FewerJobs shows a preview and links to the original posting.

Apply at hcjy.fa.us2.oraclecloud.com

Apply link verified; last checked Aug 10, 2026.

What verified means

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