Customer Support Supervisor

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Supervisor Lincoln, NE Come Be Part of a Mission that Matters! ESSENTIAL FUNCTIONS: Supervise the day-to-day activities of Customer Support Representatives (Levels I-III), ensuring consistent execution of service tasks, adherence to procedures, and high-quality customer interactions. Provide regular feedback, coaching, and training to team members to foster skill development, professional growth, and readiness for advancement through Neogen's CSR career pathway. Track individual and team performance metrics (e.g., case resolution time, error rates, customer satisfaction) to ensure service excellence and identify areas for improvement. Serve as the point of escalation for complex or high-impact customer concerns, guiding CSRs through resolution and stepping in when needed to maintain service standards. Assign tasks, manage scheduling and workload balancing, and ensure appropriate coverage during peak times or staff absences. Review team activity for accuracy and compliance with internal systems (e.g., Salesforce, LIMS) and quality standards; drive consistency in documentation and customer communication. Collaborate with internal departments such as Sales, Logistics, Lab Operations, and Technical Support to ensure smooth resolution of issues that span multiple teams. Generate regular reports on team performance, case trends, customer feedback, and service metrics; present insights and recommendations to leadership to support strategic decisions. Lead or contribute to special projects aimed at improving customer experience, optimizing workflows, supporting new product rollouts, or implementing service enhancements. Facilitate regular team meetings and huddles to share updates, reinforce policies, discuss challenges, and celebrate achievements. Identify opportunities for process enhancements based on customer feedback, recurring issues, or internal system inefficiencies, and work

Read the full description at neogen.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.