Technical Account Manager (TAM), GPU Cluster

Benefits

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About this role

Technical Account Manager (TAM), GPU Cluster San Francisco About the role As a TAM at Together AI, you will serve as the named technical owner for one of our most strategic customer relationships. You will be the primary technical point of contact across all infrastructure domains - compute, networking, storage, and facilities - ensuring flawless delivery and operational health of large-scale GPU deployments. This role sits at the intersection of deep infrastructure expertise and high-stakes customer partnership, making you a critical driver of both customer success and company growth. Responsibilities - Serve as the named technical point of contact for a dedicated strategic customer, owning the end-to-end technical relationship across compute, networking, storage, and facilities - Drive structured engagement through regular cadences including status reporting, technical steering meetings, and executive business reviews - Translate customer operational feedback into actionable input for Engineering, Product, and Infrastructure roadmaps - Lead issue lifecycle management, escalation, and RCA authorship across all infrastructure domains in partnership with Support, SRE, DC Ops, and Engineering teams - Own end-to-end RMA coordination and hardware lifecycle management, including acceptance testing, spare inventory management, and hardware health reporting for large-scale GPU deployments - Maintain deep technical expertise across the customer's infrastructure stack - GPU compute, high-speed fabric, and large-scale storage systems - advising on configuration, operational best practices, and incident resolution - Own the observability strategy for the customer estate, including alert policy definition, dashboard development, and proactive health management across all infrastructure layers - Coordinate DC operations and facilities

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