Senior Technical Customer Service Agent

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success Verified - from the job posting source checked Jun 20, 2026

Seniority

Senior Verified - from the job posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company Verified - from the job posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Technical Customer Service Agent Work Location Province Quebec At TELUS Health Incident Management, we are on a mission to provide best-in-class customer service for our various lines of business. We support front line teams reporting issues with TELUS-owned infrastructure. Our mission is to provide clear and constant communication so critical stakeholders are always informed as to the current status of ongoing incidents. We rally resolver groups to ensure rapid solutions are provided for current challenges. Position Overview As a Senior Technical Service Agent with TELUS Health, you will provide support to front line team members reporting advanced issues with TELUS infrastructure. This involves collaboratively negotiating positive outcomes in multifaceted conversations, consisting of a varying group of stakeholders. You will provide feedback, coaching, and mentorship to front-line team members to ensure our collaborative goals of stronger customer satisfaction and operational excellence. You will also keep leadership groups informed of current challenges and ongoing incidents within TELUS infrastructure You will manage key initiatives and projects while still maintaining day-to-day operations to ensure we provide higher levels of service to our clients, and you will provide customer escalation support, manage our performance against our contractual obligations, and ensure our contracted service commitments are being delivered You will act as an escalation point for critical production incidents until incidents are brought to a resoluti

Read the full description at careers.telus.com. FewerJobs shows a preview and links to the original posting.