Technical Support Engineer

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About this role

Technical Support Engineer Nagoya, Japan (Hybrid); Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid) This position requires Japanese fluency. The Basics: At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager. As a Support Engineer, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. What You'll Do: - Assisting customers by: - Triaging inbound support cases - Solving customer support cases - Working with other Support Engineers to assist with their assigned cases - Answering customer questions in the Tanium community site - Improve customer experience by: - Documenting best practices - Tracking activity, documenting root cause, and reporting - Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area - Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience We're Looking For: Education - Associates degree or equivalent experience required - BS degree in Computer Science, MIS, or similar experience a plus Experience and Skills Must Haves: - 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - Ability to

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