Enterprise Services Engineer

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About this role

Enterprise Services Engineer Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid) The Basics: At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineer s, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You'll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium. What You'll Do: - Work closely with our customers to; - Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates - Identify opportunities for our customers to get greater value from the Tanium platform - Consistently and cogently address our customers' needs through astute verbal and written communication skills - Identify and rapidly assign tier 3 support cases to Technical Support Engineers - Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities - Contribute to and track activity, after action, root cause and daily status reports - Document best practices and Play Book entries - Work closely with CSMs on improving Tanium operational status within key accounts - Provide technical direction to customer

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