Customer Success Manager

Benefits

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About this role

Customer Success Manager Durham, NC (Hybrid) The Basics: The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results . This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Durham, NC. What You'll Do: - Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more - Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies - Develop and maintain the necessary relationships with customers to ensure alignment to their business needs - Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas - Perform

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