Associate Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Technical Support Engineer Nagoya, Japan (Hybrid); Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid) This position requires Japanese fluency. The Basics: At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager. As a Support Engineer, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. What You'll Do: - Assisting customers by: - Triaging inbound support cases - Solving customer support cases - Working with other Support Engineers to assist with their assigned cases - Answering customer questions in the Tanium community site - Improve customer experience by: - Documenting best practices - Tracking activity, documenting root cause, and reporting - Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area - Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience We're Looking For: Education - Associates degree or equivalent experience required - BS degree in Computer Science, MIS, or similar experience a plus Experience and Skills Must Haves: - 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - Ability

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.