VP Operational Excellence | New York, NY

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

VP Operational Excellence | New York, NY New York, NY, New York, United States The VP, Operations Excellence leads the central function inside Talkiatry's Core Operations team that elevates and transforms how the support organization works. Core Operations is responsible for growth, retention, and patient and provider experience, and delivers that mandate through the frontline PCC teams that run intakes, scheduling, patient support, and provider support. The Operations Excellence team works alongside the front line, with the altitude to see the full system and the mandate to make it better. This is the team that zooms out when everyone else is in the weeds. You'll spot the patterns across hundreds of agents and millions of interactions, identify the break points that compound into bad experiences and lost revenue, and rebuild the system instead of patching the symptom. You'll think in quarters and years while the rest of the org thinks in shifts and queues. As Talkiatry continues to grow, Operations must become more intelligent, more unified, and far more technology enabled. This leader will shape the systems, structure, and operating disciplines that allow us to deliver a stronger patient and clinician experience while scaling with greater speed, consistency, and leverage. The mandate sits on four pillars: - AI-powered PCC transformation : define what an AI-powered operating model looks like at Talkiatry and make it real. Reshape workflows, vendor strategy, and the systems behind it. AI at Talkiatry is not about efficiency for its own sake. It is about creating more

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.