Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager New York City | Hybrid | Remote Who are we? Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. What will you do at Sweep? As a Customer Success Manager, you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless integration into each customer's Salesforce ecosystem and long-term business success. KEY RESPONSIBILITIES - Build trusted partnerships with executive sponsors and RevOps leaders across key accounts. - Lead enterprise onboarding, technical configuration, and strategic enablement plans. - Deeply understand each customer's Salesforce infrastructure, data flow, and GTM strategy. - Serve as the technical liaison between customer teams and Sweep's Product, Engineering, and Support teams. - Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion. - Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally. - Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention. - Develop scalable best practices and playbooks for enterprise success and expansion. What We're Looking For? - 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. - Extensive Salesforce knowledge, including data model, automation, and advanced configuration. - Salesforce Administrator certification (preferred). - Proven ability to manage multi-stakeholder relationships across business and technical teams. - Experience with complex integrations, security reviews, and compliance processes. - Exceptional

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