Senior Platform Engineer - Contact Centre

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Platform Engineer - Contact Centre Berlin, Germany Our contact centre platform is what keeps merchant support running across all of SumUp's global markets, handling thousands of interactions every day across the globe. As our Senior Platform Engineer, you'll own the technical side of this space entirely, reviewing how it's built today, driving the implementation of new technologies, and leading the move towards AI-powered support. If you want real technical ownership, a broad scope, and work that directly shapes the experience merchants have when they need help most, this is the role. What you'll do: - Review our current contact centre setup, identify what's working and what can be improved, and shape a clear roadmap for the voice channel - Design and improve automation and AI-powered self-service solutions, including conversational AI agents and intelligent call routing - Administer and evolve our Five9 environment, maintaining integrations with internal systems via APIs and Salesforce - Lead the implementation of our AI voice solution, including the rollout of an Agent Copilot tool to support live agents handling voice calls in real time - Work closely with operations, product, and engineering teams to align on tooling decisions and deliver solutions that reduce friction for merchants and agents alike - Support and mentor junior team members, helping build contact centre and AI capability across the team What we're looking for: - Solid experience in contact centre platform development and administration, with hands-on knowledge of Five9, Genesys, or similar platforms, and strong API integration skills -

Read the full description at sumup.com. FewerJobs shows a preview and links to the original posting.