Staff Product Manager, Support Experience

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Staff Product Manager, Support Experience San Francisco, California, United States Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe's product suite. What you'll do The rise of AI agents has fundamentally changed how users interact with Stripe, with a supermajority of conversations with Stripe now occurring via AI across various surfaces including third-party platforms. These conversations now blend planning, building, configuration, and troubleshooting. As a Product Manager for Support Experience, you will be responsible for building the platform that enables Stripe's user-facing AI agent to solve problems across the Stripe product suite. You'll develop rapid AI-powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their users and build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe's merchant dashboard, consumer apps, and experiences mediated by third-party agents. You'll be

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