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Technical Services Representative

Standex International Corp - Summerville, SC, USA

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 7, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Services Representative Summerville, SC, USA Technical Services Representative Summerville, SC, USA Posted Wednesday, June 3, 2026 The Technical Service Representative (TSR) is primarily responsible for extending technical telephone support on Horizon medical grade refrigerators and freezers. Technical assistance may be provided to direct end users, sales representatives, and facility maintenance personnel. Calls are directed using Horizon's auto attendant telephone system and operates using a round robin methodology. The TSR may also be required to travel to the field from time to time to assist customers with more complex issues that are not readily resolved over the telephone. Minimal travel (less than 10%) may also be needed for attending various training classes. What You'll Do Respond to customer and sales representative product inquiries via telephone (medium-volume) and email. Provide technical support on refrigeration equipment during product selection, installation, operation, and maintenance, and product application. Dispatch service calls with independent field service organizations. Determine root cause, action taken, and repair of all service-related issues. Accurately document all service events in IssueTrak and ensure that records are concise and clearly record actions taken as part of the support engagement. Identify needed spare parts and complete VOF forms using accurate part numbers. Maintain and support customers and the sales representatives throughout North America; responding to product issues and establishing rapport by phone, fax, e-mail or mail. Assist in coordinating and presenting the technical aspects of training for new personnel and outside sales representatives. Work with Sales, Marketing, and Executive Management to keep product

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