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Technical Operations Lead

Spotify - New York, NY

Posted May 8, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
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Mental health support
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401(k) match
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Schedule

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Weekend work
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Application

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About this role

Technical Operations Lead New York, NY Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are looking for a Technical Support Operations Lead to partner closely with our vendor Technical Support teams. These teams support advertisers, sales partners, and internal stakeholders by resolving bugs, incidents, and platform issues. In this role, you'll handle escalations, support day-to-day operations, and help build a high-quality technical support function. You'll act as a bridge between customers and engineering, helping resolve issues efficiently and improving the overall support experience. Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. What You'll Do - Lead the day-to-day operations of vendor Technical Support teams, ensuring timely and accurate resolution of technical issues across advertiser and internal requests - Serve as the

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