Quality Assurance Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Quality Assurance Analyst Cottonwood Heights, UT; Jacksonville FL Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi's Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps. What You'll Do: - Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units - Maintain forms, documents, and Standard Operating Procedures (SOP's) - Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis) - Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business

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