Customer Success Manager

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About this role

Customer Success Manager San Francisco, California, United States SnapMagic is building the digital growth engine for the global electronics industry. Our core platform, SnapMagic Search (formerly SnapEDA), already reaches 2M+ engineers annually and is the default discovery layer for electronic components. We're now scaling SnapMagic Copilot, built on a proprietary dataset of 10M+ components, serving as the discovery and demand layer for the global electronics industry. We've doubled revenue since our seed round with a small team operating at a very high bar. Our customers are scaling with us - and now we need someone to build Customer Success into a durable, revenue-driving engine. What you'll do: We're hiring a Founding Customer Success Lead to own Customer Success end-to-end. This is a hands-on builder role. You will be the first senior CS hire and will personally run accounts while designing the systems, playbooks, and foundations that the CS team will use. You own everything post-sale: onboarding, adoption, renewals, expansion, escalations, and the CS operating model itself. When something is unclear, broken, or manual, you take ownership of fixing it - first with judgment, then with process. You'll work closely with Sales, Product, Engineering, and Leadership to shape how SnapMagic delivers value and grows with customers. You will: - Own the full post-sale customer lifecycle: onboarding, adoption, renewals, upsells. - Personally manage a portfolio of customers, including strategic and enterprise accounts. - Build CS from 0 to 1: success plans, onboarding frameworks, renewal motions, health scores, and MBRs/QBRs. - Partner with

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