Sr. Technical Support Specialist - HD Automotive Equipment

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

$28-$33/hr From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

20% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Technical Support Specialist - HD Automotive Equipment Conway, AR, US Overview Disclaimer: This is not an IT role Pay Range for the Market: $28-33/hr Provide technical support for the most complex Snap-on products to internal and external customers, including troubleshooting, documentation, and training for the assigned product line. Will take the lead as new products are developed and rolled out. Responsibilities Provide technical support, maintenance, troubleshooting, and repair services for heavy-duty equipment, including mechanical, electrical, and hydraulic systems, to ensure safe and reliable operation. This role requires regular travel to job sites and may involve overnight stays and extended work hours depending on operational needs, customer schedules, and project locations. Analyze product performance to identify problems, make recommendations to improve and enhance products, and work with internal and external sources to resolve problems. Support new product implementation by collaborating with Engineering and field teams during product development and updates to provide recommendations and resolve issues. Document incoming calls. Develop and maintain information databases, as required. Work with the Training & Documentation group to write technical documentation on products to include service bulletins, installation instructions, and service manuals. Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel. Act as a resource for others, as needed. Keep abreast of industry

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