Service Reliability Manager (GNSP)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Reliability Manager (GNSP) London, Brick Lane We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do: Manage shift team s including rota planning / shift cover Lead business change / service introduction processes for the S ervice R eliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident Undertake network audits / compliance activities Develop and maintain effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. Maintain Service Reliability knowledgebase and playbooks and p rovide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers . Service reliability managers should be confident both documenting new operational processes and making improvements in response to information from performance metrics and learnings from incidents . In the on-call role of duty operations manager, e ffective communication and the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents. Detailed technical understanding of telecoms networks across IP core , access , transmission, cloud and ISP services

Read the full description at sky.wd3.myworkdayjobs.com. FewerJobs shows a source-linked preview and links to the original posting.