Customer Success Architect

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Customer Success Architect New York Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company's success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product. What You Will Be Doing - Sigma champion and product expert, customers will look to you for advice and expertise - Advisor to our customers on technical best practices including - Sigma best practices and patterns - Performance and tuning - Security including SSO, team organization, and row-level security - Embedded and API access - Related data products like CDW, ETL, and catalog tools - Capture product feedback from customers and engage with the product team to improve our product roadmap - Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals - Cultivate customer references for the marketing team - Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success. - Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions; - Documenting software and technical implementations; monitoring deployed

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