IT Technical Support Representative

Benefits

Parental leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

IT Technical Support Representative Center Valley, Pennsylvania, United States Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . IT Technical Support Representative Shift4 is rapidly expanding globally and seeking a highly experienced and customer-focused IT Analyst / Technical Support Representative to join our team in Center Valley, PA. The ideal candidate will be responsible for providing comprehensive technical support and troubleshooting assistance to our employees, ensuring high productivity and minimal downtime. This role requires advanced knowledge of Active Directory, hardware, software, and various IT-related systems. We are looking for an individual with excellent problem-solving abilities, strong communication skills, and a dedicated customer service orientation. This is a critical onsite role based at Shift4's Center Valley, PA location. Key Responsibilities: User Support & Troubleshooting - Provide expert technical support to end-users, directly contributing to improved productivity through effective utilization of hardware, software, and enterprise systems. - Respond to and efficiently resolve technical incidents during business hours and while on-call, adhering to standard escalation procedures. - Diagnose and resolve complex hardware, software, and network connectivity issues. - Deliver effective remote support using established remote access tools. - Conduct end-user training and provide ongoing support for various applications and systems. - Set up, configure, and provide support for video conferencing equipment and collaboration tools. Technical Management & Operations

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