Technical Support Engineer- New

Benefits

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Family-building benefits

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401(k) match

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Weekend work

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About this role

Technical Support Engineer- New Bengaluru Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. WHAT YOU WILL BE DOING - Customer Communication - Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions. - Drive Customer Satisfaction through timely & quality communication. - Troubleshooting Skills - Troubleshooting of customer reported incidents and system alerts. - Identify, debug and troubleshoot break fix issues and take it to a resolution. - Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.

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