Senior Technical Support Engineer

Benefits

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Mental health support

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Childcare support

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Weekend work

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Application

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About this role

Senior Technical Support Engineer Bengaluru Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. WHAT YOU WILL BE DOING - Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions - Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents - Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures - Identify, debug and troubleshoot break fix issues and take it to a resolution - Respond and resolve issues within agreed

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