Support/CIC Weekend, Senior Analyst

Benefits

Parental leave

26 weeks From the posting source

Non-birth-parent leave

12 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Role

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support/CIC Weekend, Senior Analyst India - Hyderabad About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the Weekend Manager, Escalations CIC , you will play a pivotal leadership role within the Critical Incident Center, owning weekend oversight for Salesforce's Support organization while driving enterprise-wide critical incident response and escalation management. In this highly customer-focused and hands-on role, you will ensure flawless execution of corporate incident response playbooks, enabling the organization to operate as one unified team with a clear focus on rapid service restoration and minimal customer impact. Acting as the weekend operations lead across Support and CIC teams, you will hold end-to-end decision-making authority to manage incidents and escalations, support frontline teams, and drive customer-impacting cases to timely resolution. You will execute the Weekend Leadership program through strong planning and operational rigor, while flexing between directive and collaborative leadership styles based on situational demands. Success in this role requires building and

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.