Manager, L2O Innovation

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Source-linked last checked May 7, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Manager, L2O Innovation Indiana - Indianapolis; Illinois - Chicago; Georgia - Atlanta Overview of Role: As the Global Prospect to Cash Innovation team focuses on Customer 360 Insights, you will play a critical role in enabling Sales teams with actionable insights across the full customer lifecycle-from additional integrated contact data through post-sales engagement. You will drive process and technology innovation that empowers sellers to better understand, engage, and grow customer relationships. Partnering closely with Sales Leadership, Marketing, Customer Success, and Post-Sales teams, you will align processes and insights to maximize customer value, retention, and expansion. This role blends strategy, analytics, and execution to enhance how sellers leverage contact data, customer signals, and lifecycle insights to drive better outcomes. If you have experience in Sales Strategy, Revenue Operations, Customer Success Operations, or Sales Process Innovation-and enjoy working across stakeholders to transform how teams engage customers-we invite you to join our team. Responsibilities: Customer 360 Insights & Innovation: Serve as a Subject Matter Expert and trusted advisor on Contact Strategy and Customer Lifecycle Insights across pre- and post-sales motions Identify opportunities to better leverage customer and contact data to drive engagement, retention, and expansion Develop recommendations for both quick wins and long-term transformation initiatives grounded in data, AI-driven insights, and industry best practices Analyze customer lifecycle trends (lead → opportunity → customer → renewal/expansion) to identify gaps and opportunities Define and track KPIs across the full Customer 360 journey, supporting QBRs and executive reporting Evaluate seller interaction patterns with contacts and accounts

Read the full description at careers.salesforce.com. FewerJobs shows a source-linked preview and links to the original posting.