Director, Technical Support Engineering-Slack

Benefits

Parental leave

26 weeks From the posting source

Non-birth-parent leave

12 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Technical Support Engineering-Slack India - Bangalore Job Description Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a core Value. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all Job Description We are seeking a proven and strategic Director of Technical Support - Slack - to lead a team of Support Managers and engineers who support our customers and partners. This position will be working within the Slack Customer success business. This individual will lead a highly visible and motivated team and will interact extensively with Support leaders across the rest of the world. This individual would be expected to work on customer escalations, collaborate with TMP and also global business teams. Should be able to partner and drive cross cloud collaboration. This individual would be expected to champion and drive High performance Culture within their teams. The ideal candidates should possess extensive Technical Support leadership experience, preferably supporting global clients in a cloud or software environment as well as key customer events. The candidate is expected to be independent, self-motivated, upskill, proactive, results-oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class technical support services. Knowledge of Core cloud, experience working

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.