Customer Success M&A Lead, Director

Benefits

Parental leave

26 weeks From the posting source

Non-birth-parent leave

12 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$206K-$298K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

220% above the BLS role benchmark for customer success aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success M&A Lead, Director Texas - Austin; Illinois - Chicago; New York - New York City Metro - Remote; California - San Francisco The Customer Success M&A Lead, Director will be responsible for driving the successful onboarding and integration of acquired companies into the Customer Success organization. This role will manage a portfolio of acquisitions, ensuring a seamless and effective transition of people, processes, and systems. The M&A Lead will be accountable for driving business continuity during onboarding and defining the integration strategy, aligning business value, and executing on the integration roadmap to accelerate acquired companies' productivity and performance. This is a highly strategic and collaborative role that requires a blend of critical thinking, excellent execution, and strong stakeholder management. The role is part of the Customer Success M&A team, focused on developing and executing rapid and thoughtful integrations that drive customer adoption and reduce attrition. The successful candidate will build trust with leaders across acquired companies and the broader Salesforce organization to drive alignment on integration priorities and roadmaps while consistently living the organization's core values. Responsibilities: Stakeholder Engagement & Management: Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes. Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion. Program

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.