Senior Specialist, Customer Care

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Specialist, Customer Care Marietta, Georgia Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Senior Specialist, Customer Care, at RXO you will deliver exceptional service to our customers and the internal team. Are you ready to put your skills to work for a rapidly growing company? On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. What your day-to-day will look like: Review, audit, and score customer care calls to ensure professionalism and compliance with RXO standards Locate training opportunities and submit to department leadership, based on recurring issues Locate process gaps and construct a process document to cure and enhance fluid procedures Construct and submit weekly reports to each department providing a list of trending issues, opportunities for growth and/or department trends Host monthly calibration meetings with department leadership to ensure accuracy of quality assurance process and departmental procedures/policies Train newly hired employees on all current policies and procedures Update HD manual (as needed) to ensure accuracy and improve the overall customer experience Weekly report to department leadership on top & bottom performers Other projects and assignments as needed At a minimum, you'll need: High School Diploma or equivalent 2 years of

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