Call Center Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Call Center Analyst Ohio; OH, Grove City; Lancaster Warehouse; West Virginia - Outside The Call Center Analyst will play a key role in supporting our customer service operations by managing and optimizing our Call Center platform. This role ensures that our customer care team has the tools, AI capabilities, workforce planning, and performance insights needed to deliver excellent service. The ideal candidate will have strong analytical skills, experience with contact center KPIs, and the ability to leverage AI-driven insights to improve both customer and agent experiences.

Read the full description at recruiting.ultipro.com. FewerJobs shows a preview and links to the original posting.