Customer Success (0 > 1 Leader)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Company stage

Seed From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success (0 > 1 Leader) San Francisco WHO WE ARE Replo has grown from 0 → 5,000+ customers in under 18 months. We're building the world's “sell anything” platform, starting with ecommerce, where we've already built a dominant presence, and expanding far beyond it. We have strong revenue, fast growth, and product momentum. What we don't have yet is a world-class customer success engine-and that's why this role exists. We're a seed-stage company with Series A+ metrics, backed by Y Combinator, Figma, General Catalyst, and others. We work in person 3-4 days per week from our San Francisco headquarters. THE OPPORTUNITY (PLEASE READ THIS CAREFULLY) This is Replo's first dedicated Customer Success hire. - We have thousands of active customers - We have meaningful revenue - Customers want to succeed with Replo - Every day we get validation that Replo solves customer pain points. Your job is to build the systems that improve activation, deliver constant value, and keep churn low by turning customer success into a durable growth lever for the company. This is a chance to build something that matters with greenfield ownership, real accountability, and actual impact. WHAT YOU'LL OWN Initially, you will be directly responsible for customer activation, engagement, retention. Specifically, you will: - Spend a significant amount of time talking to customers (calls, onboarding, QBRs, escalations) - Design and implement Replo's customer onboarding experience - Define what “success” means for different customer segments - Build repeatable processes for: - Activation - Ongoing engagement -

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