Senior Staff IT Business Analyst – CRM

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Staff IT Business Analyst – CRM Bayan Lepas, , Malaysia Company Description: Job Description: We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities Key Responsibilities Business Engagement and Project Management Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval and sign-off sessions Support month end and quarter end activities Technical Expertise Identifies solutions to the development and technical team based on approved business and functional requirements. Verifies that the technical solution meets the business requirements. Provide support and information for projects such as system enhancements, process changes, testing, and system implementations. Own and manage operational performance metrics, ensuring targets are clearly defined, tracked, and reported. Drive team alignment and accountability to consistently achieve agreed service and delivery metrics. Qualifications: CRM Systems Expertise : functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules. Knowledge of databases and SQL , including ability to construct queries and interpret results. Analytical and problem-solving

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