Customer Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Engineer Remote Role at a glance What: As our first Customer Engineer at Rally, you'll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. Impact: You'll free our product team from technical consulting load, accelerate Enterprise onboarding, and help the world's most user-centric companies unlock Rally's full potential. Team: You'll join our Customer Experience team and partner closely with our CTO, CS Lead, Sales, and Engineering. Work style: Fully remote within the US, async-first collaboration, with regular customer calls and occasional in-person onsites. About Rally UXR Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates participant recruitment, outreach, screening, scheduling, consent, and incentives - so teams can spend more time learning from customers and less time wrestling with manual workflows. We're now building the next chapter: an AI-native research platform with agents that handle the full research lifecycle. Our Recruitment Agent autonomously handles every step of participant recruitment, from outreach and screening to scheduling and incentives. Trusted by teams at Google, Adobe, Figma, GitLab, Webflow, and others. Backed by Y Combinator, Stage 2 Capital, and Canapi Ventures. About the team Our Customer Experience team is a highly collaborative, user‑obsessed group focused on making research smoother for both our customers and their participants. - We work closely with UX Researchers, Research Ops leaders,

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