Production Support Engineer - AI & LLM

Benefits

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About this role

Production Support Engineer - AI & LLM Wrocław Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a group driven by technology and data, implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT's culture of innovation continuously drives our ambition to deliver high quality returns for our investors. You will work within a production support function responsible for maintaining the stability and performance of trading systems and supporting infrastructure. The role focuses on providing direct support to users, investigating system issues, and ensuring the reliability of trading workflows across multiple markets. You will interact with internal and external stakeholders to manage both trading infrastructure and supporting systems on a daily basis. Your future role within QRT - Provide user support for investigation and resolution of issues impacting front office trading flows and LLM based systems - Monitor and maintain trading infrastructure to ensure system availability and stability - Support trading platforms across Windows and Linux environments - Ensure all trading components are operational before the start of each trading day - Coordinate with engineering and business teams to resolve incidents and minimise disruption - Support release management processes to maintain a stable production environment - Maintain and support databases and associated processes - Develop tools to improve monitoring and operational visibility - Contribute to the design

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